Terms & Conditions

PAYMENT AND BILLING

We accept Visa, Mastercard, and American Express.

All products remain Irit Sorokin Designs property until full payment is made. The price applicable is that set at the date on which you place your order in CAD. Shipping costs and payment fees are recognized before confirming the purchase. 

All transfers conducted through Irit Sorokin Designs are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption and will shield it from theft. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

PERSONAL INFORMATION

All personal information you provide us with or that we obtain will be handled by Irit Sorokin Designs as responsible for the personal information. The information you provide is only available to Irit Sorokin Designs and will not be shared with any third parties.  

SHIPPING

Prices do not include applicable shipping costs. Each piece is made especially for you. Please allow at least 1-2 weeks prior to shipping for the piece to be handcrafted in our Vancouver, BC studio.  We will contact you if we cannot get your order out within this time frame. All orders are shipped regular mail with no tracking. If you would like tracking information or a faster shipping option, please email us and we will send you a quote. 

We are happy to ship internationally. Any import duties and taxes are charged when the parcel reaches the destination country, and these charges must be paid by the recipient. We have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges please contact your local customs office. If you would like tracking information or a faster shipping option, please email us and we will send you a quote.

Irit Sorokin Designs is not responsible for lost shipments. We cannot be held accountable or for unforeseen conditions that delay delivery time as well as jewelry damaged during transit. 

TRACKING YOUR ORDER

We recommend tracking for all orders over $100.00 there will be a tracking charge. You will receive two e-mails from us. The first email will arrive shortly after your order is placed to confirm that we received your order and it is being processed. We will contact you a second time when your order has shipped and it will include a tracking number for either Canada Post, FedEx or UPS. You can use this number to track the delivery of your package online: www.fedex.com or www.ups.com. If you do not receive these e-mails, it is possible that you entered an incorrect e-mail address, and you will need to call us directly to confirm your order at (604)722-9736

SALES TAX

All orders shipped to an address WITHIN British Columbia are subject to sales tax of 12%.  

Prices do not include applicable taxes. Taxes will be added according to your location. Orders that are delivered in Canada are subject to HST/GST.  BC orders are subject PST/GST. No taxes will be added to American or International orders.

RETURNS POLICY

You are entitled to an exchange or store credit within 7 days of your purchase. Please note that the product must be returned unused, in original packaging including all tags. Please make sure tags are attached

In the case of a return, neither the original shipping cost nor the return shipping cost will be repaid. All custom orders; including personalized metal stamping and specific ring sizes are not eligible for a return.  Please email irit@iritsorokindesigns.com with return shipping information. Refunds will only be granted once the merchandise has been received and evaluated as being in its original, unused condition and all tags are attached. Any purchases of sale or promotional items are final. Irit Sorokin Designs is not responsible for any lost or return packages. For hygienic reasons earrings are a final sale.

REPAIRS

We are happy to repair any product purchased from Irit Sorokin Designs. If the product was purchased within 2 months, any and all repairs are free. If the product was purchased more than 2 months ago, we are still happy to repair it for you but there will be a small fee, dependent on the nature of the repair. The cost of shipping will not be included. Due to the seasonal nature of our designs, we may not be able to replace certain components required to repair older or one of a kind designs . Under these circumstances, we will find a way to meet your needs and discuss alternative options at that time.  Items purchased through another retailer must be returned for repair to the store where the item was purchased.

STONE AVAILABILITY

Due to the unique nature of the stones used, from time to time a particular stone featured on the site may vary, or not be available. In that case you will be contacted by email. You will have the choice of selecting an alternate stone, selecting another piece, or canceling your order. Some of the stones are free form and may slightly vary in size and color, but will be just as beautiful as the photo.

PRIVACY POLICY

We will never share or sell your information with anyone for any reason. If you choose to join our mailing list, your e-mail address will be hidden from other viewers when an e-mail is sent out.

LEGAL

All content on the Irit Sorokin Designs website, including but not limited to informational content, graphic images, and program code such as html and javascript are the copywrited material of Irit Sorokin Designs and may not be reproduced in any manner without the expressed written consent of Irit Sorokin Designs.

Please note that upon placing an order, a receipt is automatically emailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. Please further note that Irit Sorokin Designs shall have the right to refuse or cancel any such orders whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, Irit Sorokin Designs shall issue a credit to your credit card account in the amount of the price charged.

This site is controlled and operated by Irit Sorokin Designs. Irit Sorokin Designs reserves the right to make changes to the information on this site and the services described therein, at anytime without notice. By placing an order at Irit Sorokin Design you warrant that you are at least 18 years old or have a parent's permission to buy from us.

HANDMADE PLEDGE

All pieces are made by hand in our Vancouver studio. There may be slight variations to the piece you receive from the photo posted on the online store, making your jewellery one-of-a-kind and unique. We inspect each piece before it leaves the studio, ensuring the utmost quality and care is taken before it is delivered.